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Privacy Policy

Privacy Policy

This privacy policy sets out how Owl and Monkey (‘we’/’us’) use and protect any information that you give us when you use our website.

We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, that information will only be used in accordance with this privacy statement.

We may change this policy by updating this page.  You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2012.

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website and such sites are not governed by this privacy statement.

What we collect

When you order on-line Owl and Monkey needs to collect certain information to fulfil your order.  As such by placing an order you give us your consent to use your personal details for processing your order, processing your payments and fraud detection.

We may collect the following information:

·   Name and job title

·   Contact information including email address

·   Demographic information such as postcode, preferences and interests

·   Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require some of this information to fulfil your order but also ask for information to help us understand your needs and provide you with a better service, and in particular for the following reasons:

·   Internal record keeping.

·   To improve our products and services.

·   To enable us to send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

·   To contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customers' needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

We use Google Analytics cookies on our site to understand how the site is being used in order to improve the user experience. The cookies collect information about our site including the number of visitors to the site, where the visitors have come to the site from and the pages they visited. All user data is anonymous. Click below for more information about Google’s privacy policy or to opt out of being tracked by Google Analytics across all websites.

By using and browsing our website, you consent to cookies being used. If you do not consent, you must disable cookies or refrain from using the site. Most web browsers allow some control of cookies through browser settings. To find out more about cookies, how to manage them and how to disable them visit www.allaboutcookies.org.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·   We do not automatically use your information for direct marketing. If you would like to receive our news, offers and updates you will be offered an opportunity to click a box to indicate that you would lke this information and request to be on our mailing list. If you do not click this box we will not use your information for direct marketing. 

·   If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at funky@owlandmonkey.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Disclosure of your personal data

We may disclose your personal data to:

·   Our agents and service providers (e.g providers of web hosting or maintenance services or delivery service providers) to the extent necessary to provide our service to you.

·   Law enforcement agencies in connection with any investigation to help prevent unlawful activity (to the extent that we are required to by law)

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

·   We store your personal data on secure servers

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.

Transfers of data out of the EEA

If we need to transfer your personal data outside the EEA we will always ensure any transfer is subject to contractual provisions that will safeguard your personal data.

* The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.

Your rights

You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

·   Put your request in writing

·   Include proof of your identity and address (e.g a copy of your driving licence or passport, and a recent utility or credit card bill)

·   Attach a cheque in the amount of £10 made payable to Owl and Monkey.            

.   Specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

·   Put your request in writing

·   Provide us with enough information to identify you (e.g account number, username, registration details)

·   Specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

·   Put your request in writing (an email sent to funky@owlandmonkey.co.uk with a header that says 'Unsubscribe' is acceptable)

·   Provide us with enough information to identify you (e.g account number, username, registration details)

·   If your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g email or telephone) please specify the channel you are objecting to.

Requests for Data we hold about you

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable.  If you would like a copy of the information held on you please write to 17 Willis Street, York YO10 5BE.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.  We will promptly correct any information found to be incorrect.